e28et Privacy Policy

Introduction & Scope

e28et is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how e28et collects, uses, stores, and discloses your personal information.

This Policy applies to the https://e28et.lat website and all related services. By using our platform, you consent to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

From the moment you create your account at e28et to every transaction you make — we are committed to protecting your trust and confidence. We ensure the security of your information through SSL encryption technology and strict internal security protocols.

What Information We Collect

e28et collects only the information necessary to provide our services to you. We collect information in two main ways: what you provide directly, and what our system collects automatically.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Account preferences and settings

2.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate location
• Website browsing patterns and click data
• Session duration and page views
• Transaction history and gameplay data
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information about you from identity verification service providers or payment processing partners. This information is used solely for the purpose of legal compliance and ensuring the security of your account.

Use of Information & Purpose

e28et uses your information for the following legitimate purposes:

3.1 Service Delivery

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses, promotions, and rewards
• Ensuring 24/7 customer support

3.2 Security & Compliance

• Verifying your identity and preventing fraudulent activity
• Complying with Anti-Money Laundering (AML) regulations
• Monitoring account security
• Preventing minors from accessing the platform

3.3 Platform Improvement

• Analysing user experience to improve service quality
• Identifying and resolving technical issues
• Testing new features and games

3.4 Communication

• Sending important notifications related to your account
• Informing you about promotional offers (with your consent)
• Providing information on responsible gaming

Data Storage & Security

e28et has adopted industry-leading security measures to protect your personal information. The following technologies are used to secure our servers and databases:

4.1 Technical Security Measures

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Stored sensitive information is secured with industry-standard encryption algorithms.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorised access.
• Regular Security Audits: Security assessments are conducted regularly by third-party experts.

4.2 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Financial records are generally kept for the period required to meet legal obligations after account closure. Marketing-related data is deleted after account closure.

Sharing Information with Third Parties

e28et does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technical infrastructure services. These partners are contractually bound to maintain confidentiality.

5.2 Legal Obligations

We may disclose information when required by court order, government directive, or legal process. In such cases, we provide only the information that is legally required.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. In such cases, we will notify you in advance.

Outside the three circumstances described above, we never share your information with third parties without your consent.

Cookies & Tracking Technologies

e28et uses cookies and similar technologies to enhance your experience on the platform.

6.1 Types of Cookies

• Essential Cookies: These are necessary for maintaining your login state, ensuring security, and keeping core functionality active. These cookies cannot be disabled.
• Functional Cookies: Used to remember your language preferences, display settings, and personalised experience.
• Analytics Cookies: Collect website usage statistics to help improve the platform.
• Marketing Cookies: Used to display relevant advertisements and offers (with your consent).

6.2 Cookie Controls

Cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause some important e28et services to not function properly.

Your Rights & Choices

e28et believes you should have full control over your own information. You have the following rights:

7.1 Right of Access

You may request to know what information we hold about you. We will provide a copy of your information within 30 days.

7.2 Right to Rectification

You may request correction of any inaccurate or incomplete information in your account. e28et will process this request via live chat or email.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be limited, such as while a dispute about the accuracy of the information is ongoing.

7.5 Right to Opt Out of Marketing Communications

You have the right to unsubscribe from promotional emails or notifications at any time. However, urgent notifications related to transactions and security cannot be turned off.

Protection of Minors

e28et is intended only for those aged 21 or above. We have implemented strict age verification measures to prevent minors from accessing our platform.

We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.

Parents or legal guardians who believe their minor child has registered on e28et should please contact us immediately.

Policy Changes & Updates

e28et may review and update this Privacy Policy from time to time. These changes may be made based on changes to services, adoption of new technologies, or legal requirements.

For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continuing to use e28et after changes means you accept the updated policy. If you disagree with the changes, you may request to close your account.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please reach out to our dedicated support team. e28et's support team can assist you in both Bengali and English.

To learn more, read our other policies: Terms & Conditions, Responsible Gaming and FAQ.